FAQ

FREQUENTLY ASKED QUESTIONS

Who are we?

We are based in Sichuan, China, start from 2008,sell to Domestic Market(80.00%),Oceania(15.00%),Mid East(5.00%). There are total about 1000+ people in our office.

How can we guarantee quality?

Always a pre-production sample before mass production; Always final Inspection before shipment.

What can I buy from Leawod?

Thermal break alluninium alloy windows and doors,wood clad aluminium windows and doors,Energy saving windows and doors, intelligent electric windows and doors.

what services can we provide?

Accepted Delivery Terms: FOB,EXW; Accepted Payment Currency:USD; Accepted Payment Type: T/T,L/C; Language Spoken:English,Chinese.

What is your main product?

We can supply aluminum windows and doors system (including profile, hardware, accessories, glass) as wellas the finished products ready for installation.

How can I get my price from you?

lt is based on the buyer's specific requiremments, so please provide the below information to help us quote
more exactly.
1) Official drawing/window schedule to show the window dimensions, quantity, and type;2) Frame color, the thickness of the frame, powder warranty/timber type;3)Type and thickness of glass (single or double or laminated or others) and color (clear, tinted, reflective,Low-Eor others,
with Argon or without), or any other requests about U-Value.
(4)Any other special requirements also could be met.

What kind of service do you provide?

We are able to prowide fabrication services and installation instructions.

Are your products certified?

Yes! Our products could meet china's lS09001 standard and CE standard and also Specified testing would bestood l if require.

What is your warranty? What can we do in case of problems?

10 years quality warranty can be provided, including frame unfading nor peel-off, hardware, and accessoriesworking properly under correct operation. 10 years warranty for German hardware. If there are quality issues,Guaranteed to lmmediate delivery of replacement parts with available in stock, and if be out of stock, deliverytime should depend on material ordering time which is normally 10-15 days.

What is the delivery time?

35 days for the standard color and 40-50 days for the customized. It depends on the process.

What is the delivery time?

35 days for the standard color and 40-50 days for the customized. It depends on the process.

How about your package?

Using four steps of the package, your goods are given all-round protection regardless of the cost.
We have been exported lots of products overseas, not any client makes a complaint about the package.

What are your payment items?

100% in advance when payment--1000USD, 30% T/T in advance when payment-=1000USD.Balance beforeshipment.

Can I get a free sample before ordering?

YES. We are pleased to provide a sample before your ordering at a nominal charge. Ater you make an order forus, the money will return to you. It is a good way to show the sincerity for both of us.

How canI know the price exactly?

The price is based on your specific requirements, it is better to provide the following information to help usquote the exact price to you.

CanI come to visit your factory before l make the order?

Of course. We'd love to have you come. Our factory located in Sichuan Province, China having convenienttransportation which is very close to Chenedu city within 40km. f vou like, we are pleased to pick vou up fromChengdu airport.