FAQ

FREQUENTLY ASKED QUESTIONS

ABOUT LEAWOD

Q1: What kind of company is LEAWOD?

A: LEAWOD is a high-end custom door and window manufacturer that integrates R&D, design, production, sales, and installation. Since its establishment in 2000, the company has been consistently dedicated to the innovation and manufacturing of window and door products, and enjoys a strong reputation in China.

Q2: What is the scale of LEAWOD's factory and its production capacity?

A: LEAWOD is located in Deyang City, Sichuan Province, China, covering an area of approximately 240,000 square meters. It boasts the largest intelligent manufacturing base in Southwest China, with a comprehensive production capacity that leads the industry. The company has introduced world-class equipment, including German HOLZMA five-axis machining centers, Italian AME aluminum window five-axis machining centers, American fully automatic color sorters, German IPG large-scale laser drilling and cutting centers, and Swiss GEMA fully automatic integrated spraying production lines. The factory has an annual production capacity of one million square meters.

Q3: What are the main series of door and window products?

A: In terms of materials, LEAWOD's products mainly include thermally broken aluminum windows and doors, wood-aluminum composite windows and doors, and solid wood windows and doors. In terms of functions, they are categorized into energy-efficient windows, certified windows, smart windows, and more. With over 150 product series, we are able to meet diverse requirements across different countries, regions, and climatic conditions.

Q4: What is LEAWOD's global market presence?

A: LEAWOD products are not only best-selling in China but are also exported to many regions worldwide, including North America, Australia, the Middle East, Southeast Asia, Europe, and Oceania. We are currently seeking agents and look forward to further cooperation and local presence.

TECHNICAL PROCESS

Q1: What is LEAWOD's R&D capability, and what patented technologies does it hold?

A: LEAWOD has a highly experienced R&D team led by doctors, holding over 200 patents in total. Core technologies such as R7 seamless welding technology, cavity foam filling technology, large-panel lightweight lifting technology, and integrated thermally broken wood-aluminum composite profiles have all been awarded patent certificates.

Q2: How does LEAWOD carry out product development and quality control?

A: We provide integrated services covering R&D, production, and after-sales. The R&D process strictly follows international standards, with a rigorous technical development procedure from testing to mass production. Before product launch, we conduct three-performance tests (watertightness, air permeability, and wind load resistance) as well as U-value simulation tests to ensure product stability.

Q3: Can you carry out customized R&D according to client requirements?

A: Yes. LEAWOD not only holds multiple patents but can also conduct dedicated R&D and targeted sales based on clients' unique technical and aesthetic requirements. We have already completed customized design and manufacturing for projects in Japan, the United States, Canada, and other regions.

PERFORMANCE CERTIFICATIONS

Q1: What certifications have LEAWOD's door and window products obtained?

A: CSA Certification (obtained): LEAWOD officially obtained CSA certification (Canada) in 2021. CSA is one of the most authoritative standards development and certification bodies in Canada. The certification is primarily based on NAFS (North American Fenestration Standard/Specification, i.e., AAMA/WDMA/CSA 101/I.S.2/A440) and the Canadian supplemental standard CSA A440S1. This certification sets clear requirements for physical performance such as wind load resistance, watertightness, and snow load resistance. In Canada, CSA certification serves as a key basis for demonstrating compliance with the National Building Code (NBC) requirements.

AS2047 (Australian window and door performance standard) Certification (in progress): Several LEAWOD products have been tested by SGS, an internationally recognized testing institute, in strict accordance with AS2047, and the test reports were issued on October 15, 2025. All product indicators met the high-performance grade requirements, with wind load resistance reaching the highest N6 level. Currently, LEAWOD's AS2047 certification is in its final stage – the preliminary document review and factory audit have been completed, and the final technical review is underway. Upon successful certification, LEAWOD will officially receive the AS2047 Certificate of Conformity.

Q2: How does LEAWOD ensure quality?

A: LEAWOD strictly follows a technical R&D process from research, pilot testing, and trial production to mass production in line with international standards, and conducts three-performance tests (watertightness, air permeability, and water spray tests) as well as U-value simulation tests to ensure product stability. Based on the ISO 9001 system, we promote and implement 7S on-site standardized management. In accordance with the factory quality inspection procedures, before door and window delivery, we can conduct spot checks or full inspections via video, online, or on-site methods, as agreed with customers.

 PROCUREMENT & SUPPLY CHAIN

Q1: How can I get a product quotation? What information do I need to provide?

A: To facilitate a quick quotation, please provide a detailed window/door list with clear dimensions, quantities, and opening methods; glass thickness and type (single-glazed/double-glazed/laminated/other); glass color (clear/tinted/Low-E/other); and whether argon gas filling is required.

Q2: What are your trade terms, payment currency, and payment methods?

A: We support FOB (Free on Board) and EXW (Ex Works) as trade terms. The payment currency is USD, and we accept T/T (Telegraphic Transfer) as the payment method.

Q3: What are the specific payment terms?

A: For order amounts below RMB 50,000, 100% payment is required in advance. For orders above RMB 50,000, a 50% deposit is required upon order placement, with the balance paid before shipment.

Q4: Can I apply for samples? How are sample costs calculated?

A: We can provide samples at a preferential price in the early stage. After you place an order, the sample cost will be refunded according to the mutual agreement.

LOGISTICS & AFTER-SALES

Q1: What is the packaging method for your products? Can you meet special transport requirements?

A: Our standard packaging process includes film covering, EPE foam protection, plywood corner protectors, and tape fastening. We can also provide all-round protective packaging such as plywood crates and steel frames according to customer requirements. With extensive export experience, we have never received any customer complaints about packaging to date.

Q2: Can customers inspect the goods before shipment?

A: Yes. In accordance with our factory quality inspection procedures, customers can conduct product inspections online or at the factory prior to shipment.

Q3: What after-sales services does LEAWOD provide?

A: You will receive systematic services ranging from pre-project solution optimization and door/window product supply to installation guidance. We also offer a five-year wholewindow warranty for our products.

Q4: Where is the factory located? How can customers visit it?

A: Our factory is located in Sichuan Province, China, about 40 km from Chengdu. If needed, we can arrange a car to pick you up at the airport; the drive from the airport to the factory takes about one hour.